The Operations Coordinator is an essential part of Creative Plus Business. You are the ‘swiss army knife’ of our business, equally happy speaking to a client on the phone as you are using our admin systems to create order from the occasional chaos. You are the friendly, calm, creative, and professional first point of contact for our community, handling everything from the high-stakes logistics of our bigger contract work to the bookkeeping and admin checks that keep our social enterprise humming.
We’ve specifically designed this 26-hour week (6.5 hours per day, Monday to Thursday) as studio-and school-run friendly, to adapt to the needs of a practicing creative, a parent, and/or an experienced professional looking for actual work/life balance.
TO APPLY VISIT THE EOI FORM HERE
About us:
Creative Plus Business is a national accredited social enterprise dedicated to helping creative practitioners and arts professionals to develop their entrepreneurial skills.
- Our offerings include education programs, mentoring services, strategic consulting and more, covering a range of topics including small business skills, financial literacy, marketing, and wellbeing.
- Our focus is on providing the peer support and practical tools necessary for creative practitioners to empower themselves and others.
- We foster self-sufficiency through self-employment, and the support we provide builds capacity, enhances employability, and increases commercial success within the creative industries.
The C+B team is small but mighty, and we value honesty, creativity, professionalism, and humour. We work together closely when needed to devise our programs and plans, and independently on our responsibilities and tasks. As an employer we respect your boundaries, value your experience, give you room for autonomy, and encourage your professional growth. You won’t just be an employee; you’ll be a valued team member helping to contribute in a meaningful way to the success of the creative sector.
About You:
- You are friendly, calm, and grounded. You are equally comfortable speaking with an artist about their professional practice and a government client who needs to finalise details of a program.
- You are solution-focussed and able to work independently. If a Zoom link breaks or a facilitator is late for a workshop, you don’t panic – you find a workaround.
- You are well-organised and detail-obsessed. You’re the person who catches that a workshop is set for 2am because someone forgot to check the timezone.
- You are tech-friendly and keen to learn more about the ‘back-end’ of our main technologies (Google Workplace, Asana, Zoom, Xero, Trainual, Thinkific, Humanitix).
- You can juggle multiple projects, people and ideas. Sometimes C+B is creative chaos with many exciting clients and competing deadlines. You are the cheerful centre of the storm.
Key Responsibilities:
You will work across four key areas:
Communication
- You’re the first point of contact for clients when you answer the phone, manage main email hubs, handle website contacts, and greet people at events.
- You manage enquiries about our various services, and work with clients to choose what offering they need, book for our programs, or help them find the resources, people or answers they need.
Logistics & Events
- Working with the team, you implement the systems and processes for our projects, using technology to help manage people and workflows so our clients have a smooth, professional, and enjoyable experience with our service offerings.
- You are the central managing point of our live and online events. This includes things like booking venues, sourcing catering, and managing our event ticketing, to testing new ways of using the platforms that keep our events on track and deliverable. You ensure everything is ‘go for launch’.
- You have a thorough knowledge of the apps and systems we use, and you’re always looking for better ways we could work. If there’s a software change that will save us three hours a week, we want you to find it.
Admin & People Support
- You keep our spreadsheets and Asana boards updated depending on our projects and programs, including our workshops, online programs, events, mentoring services and more.
- You work directly with our consultants to ensure they have the information they need to deliver the best service they can. You are our ‘calendar wrangler’.
- You help to manage high-level admin access across our Google Workspace and other apps, ensuring the team has the tools and support they need.
- You are the centre of our decentralised office life, which means booking rooms if we have meetings, creating agendas (with support), organising team lunches, and ensuring there’s a birthday cake when needed.
Finances & Data Management
- Using Xero, you assist the team with basic bookkeeping, account reconciliation, filing receipts and invoices, and making sure our records are ATO-friendly and compliant.
- You assist with data collection and financial information to help us with client reporting, grant acquittal and impact reports.
- You help where needed on gathering and implementing data and information for our social enterprise impact work and certification processes.
Selection Criteria: Essential
- Exceptional written and verbal communication skills. You are comfortable and professional talking to people on the phone, writing emails, and chatting in person.
- Attention to detail. You are the person who catches the typo in the contract, the wrong password in the Zoom link, and the missing receipt in the reconciliation.
- Minimum 3 years of experience in work that requires both customer service skills and a process-driven approach to work (admin, arts management, ticketing, retail or hospitality). You have demonstrated experience implementing and improving administrative systems (e.g., booking systems, project management boards, or calendar frameworks).
- You are comfortable and competent using Google Workspace, Zoom, Asana and Humanitix (or similar apps).
- You are competent in basic bookkeeping and financial literacy, and have demonstrated experience in Xero (or similar app).
- You are comfortable working remotely and independently, as well as working with the team, and can effectively manage your time across competing priorities, responsibilities, managers and deadlines.
Selection Criteria: Desirable
- You have a creative practice of your own, or lived experience as a freelancer/creative professional. You love the creative industries, and understand the unique challenges our clients face.
- You have some sales experience where you have explained the value of a service to a customer and helped them through a booking/onboarding process.
- You are interested in Australian social enterprises and the culture of impact work.
- You have a good sense of humour and enjoy working with a diverse range of people.
- You are keen to dig into this role and make it your own, as C+B is consolidating and growing, and there is potential for a more senior role in the future.
FULL ROLE DETAILS
Reports to: Director, supports other roles
Supervises: Contractors and volunteers working on programs.
FTE: 0.63 (26 hours per week, Monday to Thursday)
Employment Type: Permanent Part-Time
Probation Period: 12 weeks
Salary: Full-Time Equivalent (FTE) salary of $73,112 (pro-rata) + 12% Super
Entitlements: We offer an additional 2 weeks annual leave over Christmas shut down, and a family-friendly workplace with flexible hours and working arrangements.
Location: Flexible hybrid (remote working + appr. 2 days per month in our Sydney office)
Start: As soon as possible (EOI closes 10th April 2026)
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